Privacy policy.

Privacy Policy

Effective Date: April 9, 2021

Panda Harlem (“Panda Harlem,” “we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make reservations, sign up for communications, or otherwise interact with us.

By accessing or using our website, reservation platforms, or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including but not limited to:

  • Name

  • Email address

  • Mobile phone number

  • Reservation details and dining preferences

  • Marketing preferences and communication opt-ins

  • Any information submitted through forms, reservations, or direct communications

We may also collect information through third-party reservation and engagement platforms, including OpenTable, Yelp, and Resy, when you make a reservation, join a waitlist, or otherwise interact with Panda Harlem through those services.

Additionally, we may automatically collect certain information when you visit our website, such as IP address, browser type, device information, pages viewed, and referring URLs, through cookies and similar technologies.

2. How We Use Your Information

We use the information we collect for purposes including:

  • Managing reservations, waitlists, dining preferences, and guest experiences

  • Communicating with you regarding reservations, confirmations, changes, or service updates

  • Sending transactional or operational messages

  • Sending marketing and promotional communications, where you have opted in

  • Improving our website, services, and hospitality offerings

  • Complying with legal and regulatory obligations

3. Marketing Communications and Opt-In Consent

General Marketing Opt-Ins

When you opt in to receive marketing communications from Panda Harlem, your consent applies to both email and SMS/text message marketing, unless otherwise specified at the time of opt-in.

Marketing opt-ins may be collected through:

  • Our website

  • In-restaurant sign-up forms

  • Reservation platforms such as OpenTable, Yelp, and Resy

  • Event registrations or promotions

Marketing communications may include information about events, special offers, promotions, announcements, and news related to Panda Harlem.

Email Marketing

If you opt in to receive marketing emails, we may send promotional emails regarding our restaurant, events, offers, and updates. Marketing emails are sent only where consent has been provided.

You may unsubscribe from marketing emails at any time by clicking the “unsubscribe” link included at the bottom of each email.

SMS / Text Message Marketing

If you provide your mobile phone number and opt in to marketing communications, you expressly consent to receive promotional and informational SMS or text messages from Panda Harlem.

  • Consent to receive SMS messages is not a condition of purchase

  • Message frequency may vary

  • Message and data rates may apply

You may opt out of SMS marketing at any time by replying STOP to any message. For assistance, reply HELP.

4. Reservation Platforms and Third-Party Services

When you make a reservation or interact with Panda Harlem through OpenTable, Yelp, or Resy, those platforms may collect personal information in accordance with their own privacy policies. Panda Harlem receives information necessary to manage reservations, guest relationships, and communications.

Information received from reservation platforms may also be used for marketing communications only if you have opted in to receive such communications.

We encourage you to review the privacy policies of OpenTable, Yelp, and Resy to understand how they collect and use your information.

5. Managing Preferences and Withdrawing Consent

We maintain records of your marketing consent and communication preferences. You may withdraw consent or manage your preferences at any time by:

  • Unsubscribing from marketing emails

  • Replying STOP to SMS messages

  • Contacting us directly using the information below

Opting out of marketing communications will not affect transactional or service-related messages, such as reservation confirmations or important service notifications.

6. Sharing of Information

We do not sell your personal information. We may share personal information with trusted third-party service providers who assist us with services such as:

  • Email delivery and marketing platforms

  • SMS messaging providers

  • Reservation and guest management platforms

  • Website hosting and analytics

These providers are authorized to use your information only as necessary to provide services on our behalf and are subject to confidentiality obligations.

We may also disclose information if required by law or to protect our rights, property, or safety.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to analyze website traffic, improve functionality, and enhance the user experience. You may control cookie settings through your browser preferences.

8. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal information we hold about you

  • Request correction or deletion of your personal information

  • Withdraw consent for marketing communications

  • Opt out of certain data processing activities

California Residents

California residents have rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to request disclosure or deletion of personal information.

EEA and UK Residents

Where applicable, Panda Harlem relies on your consent as the legal basis for sending marketing communications. You may withdraw consent at any time without affecting prior lawful processing.

9. Data Security and Retention

We implement reasonable administrative, technical, and physical safeguards to protect personal information. We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy or as required by law.

10. Children’s Privacy

Our services are not intended for individuals under the age of 13, and we do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

12. Contact Us

If you have any questions regarding this Privacy Policy or our data practices, please contact us at:

Panda Harlem
Email: info@pandaharlem.com
Address: 2331 12th Avenue , New York, NY 10027